Service Asset And Configuration Management Process Flow

A configuration item is an IT service asset that would normally fall under Change Management for configuration changes A configuration item is an IT service asset that can be versioned, providing a historical view of the configuration changes that have occurred NOT IN SCOPE – Using these principles to determine the scope of the Configuration Management process, we establish that the following assets are NOT included, and therefore will not be tracked as CIs Desktops/Laptops/Tablets.

Service asset and configuration management process flow. Out of Scope Purely Configuration Management – configuration items (CIs) will be included within the total number of assets managed but these will appear as physical items;. The Configuration Management process ensures that selected components of a complete IT service, system, or product (the Configuration Item) are identified, baselined, and maintained and that changes to them are controlled It provides a Configuration model of the services, assets, and infrastructure by recording the relationships between service assets and Configuration Items. Service Asset and Configuration Management manages the configuration items (CIs) attributes, status, owner, relationships, and change/activity history Knowledge Management involves assembling and accumulating useful knowledge for use by technicians and customers in resolving issues.

Configuration management is the management of a system’s elements in a particular arrangement to deliver its designed capability The configuration is more than just an asset register;. Asset Management and the Configuration Management Database (CMDB) are related, but have different goals Asset Management focuses on the financial tracking of company property Configuration management focuses on building and maintaining elements that create an available network of services. IT Asset Management Process Life cycle is what you do, and asset tracking records what you’ve done Process is how you do it Process is the essence of IT asset management It’s all about process Gartner Research Director Patricia Adams underscores the importance of process and tool support in managing assets through the entire life cycle.

Service Asset and Configuration Management Process Owner Description Has the overall accountability for ensuring the suitability of the Service Asset and Configuration Management process to the organization Responsibilities Ensure that the SACM process is Fit for Purpose Responsible for the process design. Change or Release Management for configuration items;. ITIL Version ITIL V2 → see also Service Asset and Configuration Management ITIL V3 ProcessObjective The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration ManagementChanges are documented and the updated status of the information is regularly checked With this, updated and historical information as to the.

Service Asset and Configuration Management Tutorial Service Asset and Configuration Management Welcome to lesson 3 of the ITIL Intermediate RCV tutorial, which is a part of ITIL Intermediate RCV Foundation Certification course This lesson expands on how the process of service asset and configuration management (SACM) contributes to RCV practices. Hence Service Assets and Configuration Management (SACM) deals with maintaining uptodate and verified database of all assets and CIs which are also made available to other service management processes Configuration Manager is the process owner of this process SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB) CI Types CIs are categorized into six as shown in the following diagram − Service Lifecycle CIs Service. The Configuration Management Database (CMDB) is the key component of the Configuration Management process It is a database where the configuration information of managed assets (Configuration Items) is stored The CMDB supports the delivery of services by maintaining accurate and reliable information on IT assets CMDB A Configuration Item (CI).

Service asset and configuration management, or SACM, combines your asset data and configuration data to ensure accurate and dependable information about a given asset is readily available when it’s needed to support a service This information includes an asset’s configuration as well as the asset’s relationships to other assets. The Configuration Management process ensures that selected components of a complete IT service, system, or product (the Configuration Item) are identified, baselined, and maintained and that changes to them are controlled It provides a Configuration model of the services, assets, and infrastructure by recording the relationships between service assets and Configuration Items. The Service Asset and Configuration Management process ensures the integrity of the IT infrastructure by the tracking, recording and reporting on configuration items In order to adequately manage and control these CIs, the SACM process is supported by a Configuration Management Database (CMDB) capable of holding information on all CIs, including.

Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product’s performance, functional, and physical attributes with its requirements. Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such. What is Service Asset and Configuration Management?.

Service Asset and Configuration Management manages the configuration items (CIs) attributes, status, owner, relationships, and change/activity history Knowledge Management involves assembling and accumulating useful knowledge for use by technicians and customers in resolving issues. Configuration management process BMC Configuration Discovery discovers hardware and software and can monitor usage of software Use this tool to help implement the CMDB data load and the audit parts of the ITIL configuration management process It can also play a role in the software license compliance part of the Asset Management lifecycle. When organizations make the decision to develop and implement Service Asset and Configuration Management (SACM), there is often a critical mistake made at the beginning of the project The project becomes a tool project instead of a process improvement project The emphasis is placed on implementing a CMDB.

One of the first tasks that the process owner should undertake is creating and ratifying a Service Asset and Configuration Management (SACM) policy In general, a SACM policy should define scope, roles and responsibilities, policy statements, guiding principles, and references to other related policies, and standard operating procedures. Overview Part of the Service Transition lifecycle, Service Asset and Configuration Management (SACM) aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships The SACM process includes three sub processes. IT Asset Management Process Life cycle is what you do, and asset tracking records what you’ve done Process is how you do it Process is the essence of IT asset management It’s all about process Gartner Research Director Patricia Adams underscores the importance of process and tool support in managing assets through the entire life cycle.

Service Asset and Configuration Management Process Owner Description Has the overall accountability for ensuring the suitability of the Service Asset and Configuration Management process to the organization. ExcelR ITIL Service Asset and Configuration Management aim to maintain information about Configuration Items (CIs) required to deliver an IT service, includ. 1 Asset Management 2 Controls Management 3 Configuration and Change Management This guide 4 Vulnerability Management 5 Incident Management 6 Service Continuity Management 7 Risk Management 8 External Dependencies Management 9 Training and Awareness 10 Situational Awareness.

Service Asset and Configuration Management (SACM), an ITIL Service Transition process, is often one of the first ITIL processes implemented in any organization SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective service management and tangibly improves its bottom line. Configuration management process BMC Configuration Discovery discovers hardware and software and can monitor usage of software Use this tool to help implement the CMDB data load and the audit parts of the ITIL configuration management process It can also play a role in the software license compliance part of the Asset Management lifecycle. Service Asset and Configuration Management mainly deals with the management of the tools, configuration items, releases and versions of the systems or software in an IT Service Provider Supporting the control objectives and requirements of the business and customer is one of the goals of the service asset and configuration management process.

Asset Management Process Flow Diagram The lifecycle of asset management process flow diagram begins with a plan, and it is developed for optimization of firm’s financial assets to ensure delivery of agreed standard of services Usually, more than one asset is managed with an asset management plan and it also takes a system approach. ExcelR ITIL Service Asset and Configuration Management aim to maintain information about Configuration Items (CIs) required to deliver an IT service, includ. Applied to SACM – you implement the process and populate the CMDB (Configuration Management Database, read the article Knowing your herd – Service Asset and Configuration Management (SACM) to learn more about the CMDB), but then the “party” starts Changes, new requirements, incidents they all influence the content of the CMDB and.

E Problem management is the source of known errors but change and service asset and configuration management are likely to be other sources of information about the impact of changes Q A failure has occurred on a system and is detected by a monitoring tool. Approval of this Asset Management Policy replaces IRM 2141, Asset Management, IT Asset Management Audience The Asset Management Process Description is applicable to all employees enterprisewide responsible for managing IT equipment, including Asset Management’s stakeholders, customers, asset owners, contractors, and vendors. ITIL describes Service Asset and Configuration Management (SACM) like this “the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.

Explained Service Asset and Configuration Management to help understand even for an NONIT user. The Configuration Management Database (CMDB) is the key component of the Configuration Management process It is a database where the configuration information of managed assets (Configuration Items) is stored The CMDB supports the delivery of services by maintaining accurate and reliable information on IT assets CMDB A Configuration Item (CI). Overview Part of the Service Transition lifecycle, Service Asset and Configuration Management (SACM) aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships The SACM process includes three sub processes.

The service validation and testing process plans, conducts and reports on tests of new or changed services The results of testing go to the change evaluation process to support a decision on whether to proceed Service asset and configuration management. Introduction Change in IT service refers to commissioning, decommissioning or upgradation of configuration of servers All changes are required to be implemented with minimum disruption of IT services Change Management process deals with following aspects while implementing a change −. Associating CIs with CIs.

According to the ISO/IEC 000 model, Configuration Management and Change Management are core processes of service control;. It contains information that relates to the maintenance, movement and problems experienced with the configuration items. Reporting on the status of the SACM process activities will give the IT service provider a clear view of how their service assets and configuration items are serving the objectives of the business Also, the service provider can discover which assets and configuration items should be kept as is, changed or removed from the definitive media library The regularity at which status reports on SACM activities must be compiled and delivered should be agreed upon during service level negotiations.

SACM is a combination of two processes that work on a common platform, and yet they can be handled as discrete processes asset management and configuration management Asset management deals with. SACM is a combination of two important processes Asset management which addresses the assets you use to deliver IT services Configuration management which tracks the configurations of and relationships between the various components (configuration items or CIs) of your various IT services. ITIL 4 has now recognized IT asset management as a critical management practice in service management Previously, there was a tendency to combine the concepts of asset management and configuration management, despite the fact that one came from the procurement/finance function and the other from IT, respectively.

Fleet maintenance requires careful planning and management The best way to get the most out of your fleet assets is to develop a fleet maintenance process with the help of fleet maintenance software Webinar Fleet Management and Technology Trends for 21 1 (800). Configuration management is a collection of processes and tools that promote network consistency, track network change, and provide up to date network documentation and visibility By building and maintaining configuration management bestpractices, you can expect several benefits such as improved network availability and lower costs These include. There are two fundamental objectives of the service asset and configuration management process The first objective of service asset and configuration management is defining and controlling components of services and infrastructure Effective and efficient ITIL service management can be ensured only by compliant IT assets.

Approval of this Asset Management Policy replaces IRM 2141, Asset Management, IT Asset Management Audience The Asset Management Process Description is applicable to all employees enterprisewide responsible for managing IT equipment, including Asset Management’s stakeholders, customers, asset owners, contractors, and vendors. A wellmanaged Service Asset and Configuration Management Process requires thorough planning and proper management, for the operation of the SACM process to work The primary objective of this Management and Planning subprocess is to define the strategy, policy, scope, objectives, processes, procedures, Roles, and Responsibilities for SACM process. Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such.

This asset related information can also be used by the Service Desk and IT Support Teams to support ITSM processes like Incident and Problem Management, Request Fulfillment, and to some extent Change Management Configuration Management is concerned with tracking some of these assets as Configuration Items (CI’s) Specifically, the assets that are used to make up a Service. One of the basic pillars of ITIL® is the traditional Configuration Management In ITIL® V3 it's called Service Asset and Configuration Management (SACM) Without it, the entire service management lifecycle can be rendered useless I am going to discuss the basics of this proces. Developing and implementing the Service Asset & Configuration Management (SACM) process 21 SACM Planning There needs to be some initial SACM planning that looks at the scope of SACM, defined policies, basic minimal requirements for CI levels, Attributes and Relationships High.

To interface with service asset and configuration management and the support teams in order to understand the relationships among the supporting services, components and configuration items To interface with the business relationship management and the service level management in order to ensure that the information is properly aligned with the business Challenges of Service Catalogue Management The following challenges are faced by service catalogue management Maintaining the service. HPE Service Asset and Configuration Management (SACM) Solution provides the necessary data foundation that is core to operating IT This guide presents a set of commonly encountered use cases that are the basis of every SACM process implementation The working components in the SACM Solution include. 1 Asset Management 2 Controls Management 3 Configuration and Change Management This guide 4 Vulnerability Management 5 Incident Management 6 Service Continuity Management 7 Risk Management 8 External Dependencies Management 9 Training and Awareness 10 Situational Awareness.

Therefore, there is no successful Service Management without service control mechanisms in place, and Service Asset and Configuration Management is only the first step in the right direction. The process overview of ITIL Configuration Management (JPG) shows the key information flows (see fig 1) ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management" SubProcesses. Therefore, effective and efficient Incident management, Problem management, and Change management are not possible without Service Asset and Configuration Management As defined in ITIL, the purpose of the SACM process is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.

General Guidance Service Asset and Configuration Management (SACM) is the foundation of several other key processes within the ITIL lifecycle suite, including change and release and deployment. Recording IT asset attributes useful for the Service Management processes;. Therefore, effective and efficient Incident management, Problem management, and Change management are not possible without Service Asset and Configuration Management As defined in ITIL, the purpose of the SACM process is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information.

Communication among the configuration management process and other processes The configuration management process must receive information from other IT service management processes The change management and release management processes must provide timely notice of new or changed CIs. Configuration management is a collection of processes and tools that promote network consistency, track network change, and provide up to date network documentation and visibility By building and maintaining configuration management bestpractices, you can expect several benefits such as improved network availability and lower costs These include. Flowchart for Configuration Management Understanding Configuration Management Process For configuration management, a process flow One example is the EDraw Flow Chart Software that can be downloaded online for CIs The status of the CIs at a given point in time is The baseline serves as a Each new baseline CIA baseline is considered to.

General Guidance Service Asset and Configuration Management (SACM) is the foundation of several other key processes within the ITIL lifecycle suite, including change and release and deployment.